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Questions about your account, a payment or the study material - reach us here:

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Access switches on by itself once your M-Pesa payment is confirmed, and the payment page shows where it stands. If it has not switched on, have your M-Pesa confirmation code ready when you contact us - it is how we find your payment. The refund policy explains what happens to a duplicate payment or an overpayment.

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Forgotten your password? Reset it here. An account can be signed in on two devices at once - a phone and a laptop.

We are not KASNEB. For KASNEB registration, exam entry, results or fees, use KASNEB's student portal at online.kasneb.or.ke.